Support · PACPROTECT

Frequently Asked Questions

Product selection, orders and accessories. If your question is not answered here, talk to us.

Orders and delivery
How do I request PACPROTECT equipment?

Use Request a quote to list your products, quantities and configuration requirements. Our team will review your request and confirm the specification and next steps with you.

When will I receive my order?

Lead times depend on your configuration and quantity. We confirm delivery details with your quotation.

Is it possible to order a PAC Shield outside of the Netherlands?

We work with professional end users and distribution partners internationally. Contact us with your country and requirements.

Usage and operation
Can I assemble the shield myself?

Follow the instructions supplied for your specific configuration. Contact us if you need assembly guidance.

Can I change my shield configuration?

Talk to us before changing the fitted components. We will help you check compatibility and the correct installation requirements.

Maintenance and safety
Has the shield undergone safety testing?

Our shield lines have documented ballistic test results for specified configurations. Contact us for the relevant results and specification for your chosen model.

Accessories
How many accessories can I fit?

BOSS is PACPROTECT’s modular accessory mounting system. Available fittings depend on the shield size and selected configuration.

What does PACCAM provide?

PACCAM is a day/IR camera with 1080p Full HD imaging. It provides an operator view through a compatible screen.

Which battery is included in a lighting request?

The quote configurator adds a POWERPAC battery when you select the PACLED light pair. The final fitted configuration is confirmed with your quotation.

Can I control the lights from the handle?

Yes. Choose the smart-switch handle to control the lights from the handle. Three regular handle options are also available.

How many lights are in a PACLED pair?

Two white lights, with a combined output of 4,000 lumens and a strobe function.

Can I specify equipment I already use?

Include your existing equipment and compatibility requirements in your enquiry. We will review them with you before confirming a configuration.

Is a display included with my camera request?

Our quote configurator adds a compatible operator screen when you select PACCAM.

Still have a question

Talk to us

Send us your requirements and we will help you select a suitable configuration.

Request a quote